Cookie Policy
Welcome to the website of WWW.FEDSHI.STORE (hereinafter, for brevity, the “Site”).
We therefore kindly ask you to carefully read this privacy policy (hereinafter referred to as the “Privacy Policy”), which applies to each access to the Site, even independently of the purchase of products marketed therein.
We would like to remind you that this Privacy Policy is governed by the European Regulation No. 2016/679 (hereinafter, for brevity, the “Regulation”). The Regulation ensures that the processing of personal data is carried out in accordance with the fundamental rights and freedoms and the dignity of data subjects, with particular reference to confidentiality and personal identity.
1. Data Controller and contact details
fedshi, with registered office in The head office is located at house No.55 / 90, Moo.5 Bophut Sub-District, Koh Samui District, Surat Thani Province. is the autonomous data controller of the processing of personal data of users who browse the Site, including browsing data, marketing and profiling data, as well as data connected and related to sales made through the Site and to the related pre- and post-sales support clientservice.
You may always contact the Data Controller to receive information on the processing and/or to exercise your rights, by writing to the e-mail address clientservice.fedshi@gmail.com.
2. Type, purpose and legal basis of processing
Through the Site, different types of personal data are processed and collected for different purposes and in different ways. Specifically:
a) personal data relating to browsing, processed both to enable the proper functioning of the Site and for marketing purposes. More detailed information is available in the cookie policy on the Site;
b) personal data provided voluntarily by the user (such as, for example, personal details, e-mail address, telephone number, password provided by filling in the registration form), or otherwise lawfully acquired during interaction on the Site with the user or through interaction with customer care in order to respond to user requests and offer the services, assistance and information requested regarding fedshi products;
c) personal data provided as part of the process of purchasing products on the Site for the conclusion of e-commerce transactions and for activities functional and instrumental to the sale, as well as for any necessary pre- and post-sales assistance;
d) personal and contact data, processed by fedshi – with your express consent – for marketing purposes, i.e. to send you (through traditional and telematic means such as newsletters, e-mails, sms, mms and smart messages) communications and updates on products, sales, promotional campaigns, events and other initiatives promoted by fedshi;
e) personal data relating to purchases and any preferences expressed by the user, processed by fedshi – subject to express consent – for the purpose of studying consumption habits and choices, in order to make products, initiatives and commercial proposals more responsive to the tastes and needs of its customers;
f) personal and contact data communicated by fedshi – against express consent – to the companies directly and/or indirectly so that they, acting as autonomous data controllers, can directly propose and present to the user the products and services they offer.
With the exception of browsing data, which are governed by the cookie policy, data processing is based on:
i) the legitimate interest of fedshi in providing the services of the Site, of the user itself to properly browse the Site and/or the legitimate interest of fedshi in responding to any requests from users;
ii) the fulfilment of the contract and the obligation to fulfil pre- and post-sale obligations as well as the fulfilment of specific legal obligations arising from the contract, with regard to the purposes set out under c);
iii) any consent provided by the user for the purposes set out in points d) e) and f), (marketing, profiling and sending data to third parties for their own purposes).
3. Source of personal data
The personal data collected are provided directly by the user (through registration on the Site or as part of the sales process), with the exception of the browsing data referred to in point 2 a).
4. Study of users’ consumption habits and choices
As indicated in point 2 e) above, with your express consent, fedshi may process your personal data for the purpose of studying your consumption habits and choices, in order to make its products and initiatives more responsive to your tastes and needs.
With the help of automated tools, fedshi may process data on the date, value and frequency of purchases as well as the type of products purchased over a specified period of time. Data relating to consumption and preferences may be collected not only by tracking purchases made both on the Site and in fedshi physical shops, but also through the user’s iteration with fedshi and any information that the user voluntarily provides.
In any case, the sole objective of this study is to propose products, services and initiatives to customers in line with their tastes and needs, and it will be carried out in a non-invasive manner. You may at any time request clarification of the logic applied to this processing and modification of the results obtained by contacting fedshi at the contact details given.
As indicated in point 2 a) above and with the express consent of the user, fedshi may also process the user’s personal data, using automated tools, to study cookies in order to verify browsing on the Site and to propose products and services in line with browsing activity.
5. How fedshi processes personal data
Personal data collected through the Site are processed using mainly computerised and telematic methods and tools, adopting the necessary security measures to minimise the risks of destruction or loss, even accidental, of the data themselves, of unauthorised access or processing that is not permitted or does not comply with the purposes of collection as indicated in this Privacy Policy.
However, such measures, due to the nature of the online transmission medium, cannot absolutely limit or exclude any risk of unauthorised access or dispersion of data. To this end, it is advisable to periodically check that the computer is equipped with appropriate software devices for the protection of network data transmission, both incoming and outgoing (such as up-to-date antivirus systems) and that the Internet service provider has taken appropriate measures for the security of network data transmission (such as, for example, firewalls and spam filters).
6. Compulsory or optional nature of providing personal data
With the exception of browsing data (the provision and collection of which is regulated by the cookie policy), the provision to fedshi of the data collected through the Site both to respond to users’ queries and requests and for marketing purposes, to study consumer habits. is free and optional. Failure to provide data does not restrict your use of the Site, but may make it impossible for fedshi to respond to your requests for information or assistance or to send you updates and communications about products, sales, promotional campaigns, events and other initiatives promoted by fedshi.
The provision of personal data, in particular personal data, e-mail address, postal address, telephone number and bank details (in the case of payment by credit card) requested in the purchase form, is necessary for the signing of the contract for the purchase of products through the Site. Failure to provide such data may therefore make it impossible to conclude the purchase via the Site.
In addition, the provision of certain personal data may be necessary for the provision of other services on the Site and related to the sale or to comply with obligations arising from laws or regulations (e.g. anti-money laundering legislation). Therefore, failure to provide such data may constitute, as the case may be, a legitimate and justified reason for not performing the purchase contract or the provision of related services.
Where necessary, the compulsory or optional nature of the communication of data will be indicated from time to time, by appending an appropriate character (*) to the information required for the provision of services and the purchase of products on the Site. Failure to provide personal data indicated as optional will not result in any restriction or disadvantage to the user.
7. Categories of personal data recipients
Personal data may be known and processed by:
– providers of technical, technological, mailing, logistics and transport services and providers of services instrumental to sales;
– providers of services related to marketing and analysis activities (list management and optimisation services, management, support and hosting services, analysis and communication delivery services),
– employees and consultants, who shall act as data processors appointed by fedshi or as persons authorised to process data by the Data Controller and instructed accordingly;
– third parties such as banks, public authorities, payment service management companies, which will operate as autonomous data controllers.
The data will not be disclosed in any way and may be transferred abroad, including to non-European countries, in view of the transnational nature of the Group. In any case, any data transfer shall always take place with adequate protection and safeguards for the protection of such data, through the use of technically secure tools and channels and through the execution of Standard Contractual Clauses, in accordance with applicable legislation.
Please note that you can always contact fedshi, as data controller, to find out the exact location of your data and to request a copy.
8. Data storage period
Personal data collected for sales purposes are retained for a period not exceeding 10 years after purchase, in accordance with tax and civil law, unless specific legal defence needs require retention for a longer period.
Personal data provided by the user when requesting assistance and information are retained for the time strictly necessary to process the request in full.
Personal data provided for marketing and profiling purposes are retained for the period necessary due to the specific processing and up to a maximum of 7 years, in line with the relevant industry.
9. Rights granted to the user
You always have the right to obtain confirmation from fedshi as to whether or not personal data concerning you exist, even if they have not yet been recorded, and their communication in intelligible form. You also have the right to obtain information on the source of your personal data, the purposes and methods of processing, the logic applied in the event of processing carried out with the aid of electronic tools, the identification details of the data controller and data processors, the names of the persons or categories of persons to whom personal data may be communicated or who may become aware of them in their capacity, for example, as data processors or persons authorised to process personal data. The user also has the right to request the updating, rectification or, when interested, integration of personal data, the erasure, transformation into anonymous form or blocking of personal data processed in violation of the law, including those that do not need to be retained for the purposes for which the data were collected or subsequently processed, as well as certification that the above operations have been brought to the attention of those to whom the data have been communicated, except where this proves impossible or involves a manifestly disproportionate effort compared to the right protected. The user also has the right to data portability.
The user has, however, the right to object in whole or in part, on legitimate grounds, to the processing of personal data concerning him or her, even if pertinent to the purpose of collection, to the processing of personal data concerning him or her for the purpose of sending advertising or direct marketing material or for carrying out market research or commercial communication, and he or she also has the right to request the restriction of the processing of data concerning him or her. The right to object may also be exercised specifically with regard to one or more of the methods of sending marketing communications.
The rights listed above may be exercised by contacting the Data Controller, writing to clientservice.fedshi@gmail.com
Website Terms of Use
Date: September 2023
Welcome to www.fedshi.com (the “Website”).
The Website is owned and operated by FEDSHI, a company incorporated under the laws of Thailand with a registered capital of THB 5,000,000, registered in The head office is located at No. 55/90, Mu.5, Bophut Sub-District, Koh Samui District, Surat Thani Province.
PLEASE READ THE FOLLOWING WEBSITE TERMS AND CONDITIONS OF USE (“TOU”) CAREFULLY BEFORE USING THE WEBSITE.
These Terms of Use apply to your access and use of the Website and the services available through the Website (the “Services”).
When you first access the Website and use the Services, you will be asked to agree to these Terms of Use. If you do not agree to be bound by these Terms of Use, you must stop using the Website or Services.
We reserve the right to change or update all or part of these Terms of Use from time to time at our discretion. We will always post the most current version of these Terms of Use on the Website and display a “last updated” date to reflect the date of changes. Please review these Terms of Use from time to time to take notice of any changes we made, as they are binding on you.
Please note that the first time you visit the Website after downloading changes to the Terms of Use, you will be asked to agree to the updated Terms of Use. If you do not agree to the revised Terms of Use, please discontinue use of the Website.
1. Access to the Site, Registration and Subscription to Services.
1.1. You are responsible for making all arrangements necessary to access the Website. You may create an account or subscribe on the Website to our Services, which will be available from time to time, using an email address and password (“Account Data”). You are responsible for maintaining the confidentiality and security of your account information and assume sole risk for all activities that occur under it (including the actions of persons who access our website using your account information). You agree to notify us if you know or suspect any unauthorized use of your account information. Any information and details provided by you to us must be accurate, truthful and up to date in all respects and at all times.
1.2. The Services are generally not intended for persons under the age of majority in your country or for adults under guardianship. If you are under this age, please do not use the Website or register or subscribe to the Services. If we learn that you are under this age (or have fraudulently misrepresented your age during the registration or subscription process), we will promptly cancel your registration or subscription, if any, and stop providing the Services to you. We advise parents or guardians of minors or guardians of custodial adults using the Website that it is important for them to advise such minors or custodial adults, as applicable, about their online safety and the potential risks to them.
2. Privacy and Cookie Policy
2.1 Our Privacy Policy governs the use and processing of personal data that we collect or provide to you through the Website. Please read our Privacy Policy carefully before uploading or providing any personal information to the Site.
2.2 The Website uses cookies to track browsing preferences. If you have allowed cookies to be used, please see our Cookie Policy to learn about the type of personal data that may be processed by us.
3. Use of the Website
3.1 You agree that in using the Website, you will not:
a. provide false or otherwise misleading information or impersonate another person;
b. use anyone else’s account without the permission of the account holder;
c. use the Website in any way that interrupts, causes or may cause damage to the Website, impairs the Website’s availability or accessibility or renders the Website less efficient;
d. circumvent or attempt to circumvent the Website’s security measures and tamper with the technology that forms part of the Website;
e.
obtain or attempt to obtain any information, materials or documents not purposely made available through the Website through any means (such as personal data, financial or other confidential or sensitive information);
f. breach any applicable law;
g. use the Website for any unlawful purpose or in a way which infringes the rights of any third parties;
h. upload, post or otherwise transmit via the Website any content that:
(i) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise inappropriate;
(ii) constitutes unauthorized disclosure of personal data or confidential information;
(iii) infringes the intellectual property rights of any party;
(iv) contains viruses or other form of malware.
3.2 We reserve the right to cancel your registration or subscription, and/or block your account and/or deny, restrict, suspend, or terminate your access to the Website and to the Services at any time, without notice and without liability to you, if your use of the Website is in breach of any of your obligations under these ToU, or any other provisions of these ToU, without prejudice to any other remedies available to us under applicable law and under these ToU.
4. Electronic Services
Certain parts of the Services may need to be provided through electronic communication channels (e.g. e-mail, SMS, phone). You agree that we may contact you for Services – related issues – by SMS, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.
5. Intellectual Property Rights
5.1 Our Website and all of the information and materials included on it including the design, layout, look, appearance, graphics, organization of the contents of the Website, photographs, images, illustrations, text, fonts, video, music, sound, audio clips, logos, trademarks – whether they are registered or not, figurative or not – all other marks, service marks, brand names, trade or business names, domain names and URLs, software (“ Content”) are either owned or licensed by us, and are protected by applicable copyright, trademark, patent or other intellectual property laws around the world. We reserve all such rights.
5.2 You are permitted to download and print Content from the Website for your personal use but are not allowed to use such Content for any commercial or business purposes. You must not copy or reproduce (except where the copy or reproduction is made for personal non-commercial use), publish, disclose, distribute, provide to the public, republish, communicate, display, remove, delete, add to, the Website Content or create derivative works of any of the Website Content for any purpose, unless authorized to do so in writing by us or our licensors.
5.3 Any use which is not expressly permitted by these ToU is prohibited. Unauthorized use of the Website or the Content contained on it may violate applicable intellectual property laws or other laws.
6. Submitted Materials
6.1. We appreciate hearing from you. You acknowledge and agree that any suggestion, proposal, creative ideas, concepts, photos, text or any other contents and materials (with the exception of personal information) uploaded or sent to us through this Website or otherwise (“ Submitted Materials”) will be considered non confidential and non-proprietary.
You retain all of your ownership rights in the Submitted Materials, but by uploading Submitted Materials, unless otherwise explicitly stated by you, you hereby grant us a worldwide, irrevocable, free of charge, non-exclusive license to use, operate, store, copy, reproduce, modify, publish, distribute and make it available to third parties any such Submitted Materials, or any part thereof, in any form and media now known or which shall become known in the future for any purpose, including advertising, promotional or products development or other commercial purposes, and for the duration of protection of such Submitted Materials.
6.2. Whenever you upload content or Submitted Materials to our Website, or make contact with other users of our Website, you must comply with the “Use of the Website” provisions set out above in Section 3.1.
6.3. You are fully responsible for the content or accuracy of any Submitted Material or any postings you make.
6.4. We reserve the right to reject or delete any Submitted Materials or remove any postings you make on the Website, for any or no reasons, including if such Submitted Materials or postings, in our judgment, violate these ToU and in particular do not comply with the “Use of the Website” provisions set out above in Section 3.1.
7. Links
Links to Third Party Sites
7.1 The Website may include links to third-parties’ websites (“ Linked Sites”). We have no control over such Linked Sites and will not be responsible or liable for the availability of the Linked Sites or for their content.
7.2 These links are provided solely for your convenience to provide further information and the inclusion of such links does not constitute, and should not be interpreted as, in any way, an endorsement by us of such Linked Sites or their contents, products or services, their privacy and security practices or the manner in which they conduct their operations. If you choose to access Linked Sites, you do this at your own risk. Your use of Linked Sites is subject to the terms and conditions of the third parties operating and providing them. Any question or comment related to these Linked Sites must be addressed to the relevant operators.
Links to our Website
7.3 You are not permitted to frame the Website or its Content on any other website, or to link to our Website, any page of it and/or to the Content, without our prior written consent.
8. Exclusion of Warranties
8.1 This Website, its Content and Services are provided free of charge on an “as-is” and “as available” basis. Although we make all reasonable efforts to ensure that the Website is accessible at all times (except during maintenance) and secure we exclude, all warranties or guarantees in connection with this Website, its Content or Services, to the extent permitted by law. By way of example, we do not guarantee that the Website will always be available, without interruption or errors in functioning, or that it will be safe from malicious programs (such as viruses, bugs, malware or similar), or that it is suitable for any particular purposes, and expressly declines any such warranties.
8.2 We work to ensure that the information made available through the Website is accurate and up to date. However, we cannot guarantee the accuracy of such information (including the Content) or that such information is free from errors or omissions and we make no warranty, and shall have no liability, in respect of the same. We reserve the right to update and/or correct the information, Content or the Website at any time without notice and without any liability.
9. Limitation of Liability
9.1 We accept liability to you for direct losses and damages caused by our breach of our obligations under these ToU. Subject to Section 9.3 below, our aggregate liability under these ToU shall in no event exceed the price of the product purchased by you on the Website.
9.2 2 To the maximum extent permitted by law, you also undertake that you will not claim any possible compensation from us, our licensors, service providers, distributors, managers or directors in any form, including but not limited to:
(a) losses and damages not caused by our breach;
(b) indirect losses and damages;
(c) losses or damages arising out or resulting from the use of the Website, the Services, the Content, any Linked Site or the inability to use the same, or in connection with any failure of performance, delay in operation and transmission, interruption, error, omission, virus or Website failure;
(d) losses or damages which you may incur, including without limitation as a result of:
(i) your failure to safeguard your Account Details,
(ii) any reliance placed by you on the accuracy and completeness of the Website, the Content or the Submitted Material, or
(iii) any changes we may make to the Website, the Services and the Content, or
(iv) any temporary interruption or permanent cessation in the provision of the Services and Content;
(e) failure to meet any of our obligations under these ToU where such failure is due to a force majeure event or an event outside of our reasonable control.
9.3 Nothing in these ToU limits or excludes our liability for (i) death and personal injury caused by our negligence; (ii) for fraud, fraudulent misrepresentation and gross negligence or (iii) for any other liability which cannot be limited or excluded by applicable law.
9.4 As the Services are provided free of charge, you are responsible for evaluating the information and content obtained through the Website. By using the Website, you undertake all risks connected to the relevant use and to take full responsibility for any failure in the use, loss of data, and costs associated with all necessary services and maintenance of hardware and/or software.
10. Disclaimer
To the extent permitted by applicable law, you agree to compensate us, our subsidiaries and affiliates, and their respective directors, non-executive directors and employees against any loss, liability, claim or requirement (even if claimed by third parties) caused by your breach of these ToU using this Website and its Services, and/or your breach of these ToU, and/or any breach or your representation and warranties under these ToU, including reasonable attorney’s fees and/or any liability to third parties caused by Submitted Materials during Services’ transmission.
11. Governing Law and Jurisdiction
11.1 These ToU and any matter relating to your access to, or use of, the Website shall be governed by and will be interpreted in accordance with the laws of thailand, except as otherwise provided by the mandatory local law of your place of residence.
11.2 You and we agree to submit any dispute arising out of, or relating to, these ToU including the validity, interpretation, breach or termination thereof, to the jurisdiction of the relevant courts.
12. Contact us
You can contact us in one of the following ways:
– By email at clientservice.fedshi@gmail.com.